Privacy Policy

1. Introduction

Welcome to Cometrail ("we," "us," or "our"). Cometrail operates the website cometrail.com and provides an analytics platform for agentic commerce. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following categories of information:

a. Waitlist Signups

When you join our waitlist, we collect your full name, email address, and optionally your store URL. This information is used to communicate with you about early access and product updates.

b. Contact Form Submissions

When you submit a question through our contact form, we collect your name, email address, and message content. This information is used to respond to your inquiries.

c. Agent Interaction Data

Our platform captures protocol-level interaction data between AI agents and merchant stores through UCP (Universal Commerce Protocol) and ACP (Agentic Commerce Protocol). This data includes agent session metadata, product queries, cart events, and checkout interactions. Importantly, this data does not include end-consumer personally identifiable information (PII), payment details, or customer credentials.

d. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as your browser type, operating system, IP address, and pages visited. This information helps us improve our website and services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To communicate with you about early access, product updates, and announcements
• To respond to your inquiries and support requests
• To provide, maintain, and improve our analytics platform
• To generate aggregated, anonymized analytics insights for merchants
• To detect and prevent fraud, abuse, or security incidents
• To comply with legal obligations

4. Data Storage and Security

Your data is stored on secure, professionally managed infrastructure. All data is encrypted in transit using TLS (Transport Layer Security) and encrypted at rest.

5. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We use third-party services for infrastructure and hosting that may process your data on our behalf
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Cookies and Tracking

Our website uses minimal cookies for essential site functionality. We do not use third-party advertising cookies or cross-site tracking technologies. You can configure your browser to refuse cookies, though this may affect your ability to use certain features of our website.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to withdraw consent for data processing
• The right to data portability

To exercise any of these rights, please reach out to us through the contact form on our website. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Waitlist and contact information is retained until you request deletion or until we determine it is no longer needed. You may request deletion of your data at any time through the contact form on our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us through the contact form on our website.